| Sample Availability & Policy |
Our sample comes with the following:
1. 20% discount for sample purchase for any FingerTec models.
2. A full set marketing brochures, posters, T-shirt and etc would be provided with sample purchased.
3. Access right to our 8 support websites. |
| Guarantees/Warranties/Terms and Conditions |
| 1. All service and support requests will be replied within 12 hours, 365 days.
2. Spare Part Allocation Scheme: 1 prism for 20 units ; 1 MCU board for 20 units, 1 coreboard for 40 units of purchase.
3. Warranty period for FingerTec reader: 24 months for end user; 28 months for reseller. |
| Export/Import Processing Support |
| We can help arrange for DHL, Fedex and UPS courier service as well as for forwarding agent service, for shipping by air or by sea.
Upon request, we can provide Certificate of Origin and Form D (for Asean countries) . |
| After Sales Service |
| We established training website for product training; technical support website for troubleshooting and advanced repair guide; and warranty website for spare parts' claims. |
