| Assessment of staff will be at individual level, providing employer the tools to view a staff from the KPI and ROI points of view for example: how many cases a staff is handling, how many customers are they dealing with a day, the total percentage of cases are concluded successfully in the given time, how many cases are resolved before the first break and how many are left until the last minute of the day. This will not only will benefit the employer in terms of monitoring and providing rewards and remedy appropriately, it could also benefit the employees where they can check and review the performance to look at the areas where improvement is further needed.
From a quick view of the dashboard, productivity and efficiency can be monitored by the relevant people. The addition of Salesforce.com integration is an added value to TimeTec Cloud and it comes without any additional charges.
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