Taking Questions Seriously
Despite of people’s awareness and knowledge about fingerprint recognition technology, questions pertaining to privacy concerns were often raised during sales meetings.

These questions cannot be discounted, as they involve individual’s privacy issues. Unsatisfactory answers may have adverse effect to purchase decision. Understanding the optical scanner technology and the encoding method may be useful to articulate effectively why these fraudulent actions can be prevented. Some users with bad experience of using fingerprint machine may comment about the downside of fingerprint application. The best way to handle the situation like this is to start the live test by inviting few users to perform fingerprint scanning.

problem resolution and turnaround time for any technical issues will be constantly praised. It can be judged if sales are boosted and contributed from repeating orders and word of mouth from customer to customer.

Product and Technical Support
Knowing how TCMS V2 works and be able to advise users on certain configuration issues by phone or email create a service differentiation from other competitors. From a user stand point, service downtime can mean the product is not working well or underperforming. Attendance data can be very important to some companies that are dependant on clocking data for calculation of workers’ daily wages and overtime pay. We have few customers who kick-started with one FingerTec terminal at one location and gradually deployed more terminals into multiple locations. These customers have only outsourced IT resources and not computer savvy. We put substantial efforts and time to train key users and to clear any technical obstacles they encountered. We do see the payoff that more terminals are deployed into the customers’ branches and subsidiary offices.