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| Market High-Tech Products FingerTec® Style |
| Compiled by: Ms Norana Johar |
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More than 5 years ago, biometrics products were foreign to the market everywhere in the world. As far as biometrics
system or fi ngerprint system was concerned, the implementations were limited to the government sectors particularly
in the registration and immigration departments. In the commercial sector however, card systems have
long been dominating the time attendance and door access segment of the security market and fi ngerprint systems
at that time were seen as advanced products, products from the future that left many skeptics of the performance,
let alone to assist in the company’s daily operations. |
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Today’s situation is very much different and the trend is leaning towards
fi ngerprint products for time attendance and door access control system
rather than the card system only. Fingerprint systems are preferred due to
the effectiveness and effi ciency offered to the users. Buddy punching occurrences
have been reduced signifi cantly and management realizes the
high return of investment obtained from the fi ngerprint machines. The increasing
demands have attracted many players to join the market offering
fi ngerprint products with similar features and capabilities and the competition
gets stiffer by the day. |
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FingerTec® has been in the fi ngerprint business since early 2000 and currently
FingerTec® is distributed all over the world through distributor and
reseller channels. To have the edge in the market and to stay in the game, FingerTec® have made it an objective
to be the brand that making things easy for the customers. Efforts are taken to simplify the high-tech products from
the front end to the back end, making sure resellers as well as end users are at ease when using FingerTec® brand
of fi ngerprint products. |
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| Product Packaging |
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To conclude any sales, customers must
be convinced that the products match
their requirements and that support or
assistance is available as and when required.
Acknowledging the needs of the
customers, all FingerTec® products are
supplied with written manuals and visual
videos for hardware and hardware
to assist customers into understanding
the FingerTec® products’ operations.
Step by step guide shown in the video
reduces support time signifi cantly, as
end-users are able to set up the system
from the hardware to the software by |
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The Quick Start Guide is also available to
provide client with general idea on how
to operate the entire FingerTec® System. |
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Warranty |
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To conclude any sales, customers must be
convinced that the products match their
requirements and that support or assistance
is available as and when required.
Acknowledging the needs of the customers,
all FingerTec® products are supplied
with written manuals and visual videos
for hardware and hardware to assist customers
into understanding the FingerTec®
products’ operations. Step by step guide
shown in the video reduces support time
signifi cantly, as end-users are able to set
up the system from the hardware to the
software by themselves by following the instructions shown in the videos. |
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| Support |
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FingerTec Worldwide pledges to provide
the fastest support to all our clients and
therefore it is a policy of the company
to attend to any emails the earliest
possible but within 24 hours from the
time of receipt. Support personnel can
be reached at support@fi ngertec.com
and sales personnel can be contacted via
info@fingertec.com. Apart from email
communications, FingerTec® personnel
are available online from Monday to Friday
from 9:00a.m to 6:00pm (+GMT 8) at
MSN or Skype. For common problems and
software upgrades, FingerTec® is providing
support documents online at http://user.fingertec.com, accessible by all FingerTec®
end-users. |
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| Info |
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Once every two months FingerTec® publishes a
newsletter for end users to update them on new
products, latest features, latest software upgrade, etc. |
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FingerTec® utilizes the Internet heavily in business
to support its resellers all over the world. All
information is provided online for download.
These websites however are only accessible
by authorized resellers who have been given
username and password.
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At sales website, http://sales.fingertec.com,
resellers are presented with marketing and sales
materials from FingerTec. Product brochures,
videos, sales presentations, certifi cations, customer
profi le, proposal and etc. are all available in the
website for download. Resellers can also order
some of these marketing materials to be shipped
together with any order at http://material.fingertec.com, some are chargeable while the rest is free of
charge. |
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For support, apart from availability of FingerTec®
personnel, FingerTec® provides support
documents, latest software upgrade online at
http://tips.fingertec.com and the website is only
accessible by authorized resellers. Videos on
how to repair also are available on the website. |
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To make things even easier, we offer warranty
claim online at http://warranty.fingertec.com for
resellers to register their defective parts for claim.
The registration will speed up the process of part
replacements. |
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With FingerTec®, everybody can use and operate
biometrics system with ease. If you can operate a
computer, you can defi nitely operate FingerTec®.
All in all, FingerTec® is a high tech product made
easy to all customers worldwide. |
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