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(by Mr. Benacer Douadi, International Sales & Marketing Executive, FingerTec Worldwide) |
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“Fingertec was a real pleasure to work with,” mentioned Engineer Randy Omaling of ITQAN International when asked to give his brief opinion on the business relationship between the two companies. “I have had to work with a variety of organizations which have had different requirements from us, and FingerTec had managed to meet most of them. Even when I had difficulties, the Technical Support Team at FingerTec are quick to act, always responding my inquiries within 24 hours,” he continued. |
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| Randy Omaling is an engineer in the technical department of ITQAN International. He has to frequently deal with inquiries and support that clients of ITQAN International present to him or his colleagues. ITQAN International is one of the bigger clients of FingerTec, securing their position within the Top 20 highest sales with FingerTec Worldwide despite being a client of ours for a duration of a little over a year. As one of the newer clients of FingerTec, we value their view and their initial impression received when using our products and services so that we are able improve our strengths, and banish our weaknesses. |
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| Similar to FingerTec, ITQAN International is an organization that emphasizes on providing the right amount of support to their clients. They are a company that is committed to expanding their IT solutions business by moving a step closer toward their customers, covering services from several technology fields and acting as a distributor of several brand names such as FingerTec.
This determination works well especially when paired with their dedicated and extensive support personnel consisting of engineers with the sufficient know how’s of their offered products. The company which was founded 5 years ago endeavors to develop one-to-one partnerships with their customers, as dedicated representatives are assigned to specific accounts in order to better understand our customer's priorities and business goals and manage them with the attention and responsiveness they require. |
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| ITQAN International promises to regard every request, no matter how large or small, or how valuable or trivial. “We are constantly ready to prepare and implement our networking and security system proposals with an enterprise solution,” said Eng. Mohammed N. Ewidah, Projects Manager of ITQAN International. It is no wonder that with such effort and sincere dedication to prospective clients, that the market in the Kingdom of Saudi Arabia is moving toward more premium biometric devices such as FingerTec’s Q2i, as seen from a recent installation in Al-Abniah Factory. |
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