An old copy of the software installed in your system is causing this problem. To solve this problem, you need to identify your platform and follow the instructions closely.

The yellow represents an excused clocking. For example, a user OUT time is 15:30 but the user goes back at 14:30 with a good excuse and the system shows a short of 1 hour. Any modification done on this data or when you double click the OUT column, the column will turn yellow and the short time disappears.

It is possible to change the column back to its original data complete with red indicating lateness and short period. Click edit and double click the OUT column followed by clicking the “Apply” button.

Once you have done the 3 check list but the message still appears, you need to provide the backup database of your USB flash drive file and send it to support@fingertec.com for checking.

R2 is a master reader and R2i is a slave. To get optimum working environment for both readers, the maximum distance in between them must be 3 meters. Any longer than 3 meters will disrupt readings of fingerprint or the RFID card verification because signal between R2 & R2i will be unstable or lost.

You don’t need to worry because FingerTec Worldwide has all the records intact. However, to retrieve the relevant information, we need you to provide us the serial number of the machine.

To check the serial number, press Menu>System info>Device info>Serial number. After you have obtained the serial number, email us the information including the model name and the matching serial number. We will respond within 24 hours. In the meantime, kindly download your copy of TCMS V2.2 at http://user.fingertec.com/user-download.htm

Yes. Please go to the setup Fingertec terminal under devices. Select the terminal for door access terminal. Click the advanced setting button, check “no attendance records” as shown below.

The transactions of the door access unit will not appear in the attendance sheet after you have checked the “no attendance records”. The transactions however will appear at the terminal data audit list and in the staff movement analysis reports.

When there are no connection between your PC and the terminal, the other icons will be disabled. If you are using the TCP/IP, RS232 and RS485 connection, the PC and terminal must be connected in order to run the software.

This happens because you did not select certain required fields. Please make sure that you select the “user ID” radio buttons for “Sort by” and “Employee ID” fields first before you proceed.

If you are using the TCMS version v2.1.2s and below, please enable the multiple shift in the config file at the TCMSv2 folder as shown below. Please change “0” to “1” to enable the multiple shift, and don’t forget to save the changes. Restart the TCMSv2 after changes are made.

You will find the 3 schedules for the multiple shifts at group duty roster A to Z in the auto schedule.

If you are using TCMS V2.2 version, please make sure that you change shift/day to 3 in the shift group duty roster:

You are required to have supervisor fingerprint or password to enter the advanced option menu because only supervisor (highest privilege) can enter the advanced option menu. You may not be able to see the advanced option menu if you use the admin or enroller fingerprint to enter the menu.