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| Technical Support, Troubleshoot, Repair & Replace Road Map |
| 10 FAQs for Hardware | |||||||||
| Q1 : Please explain each function in capture mode available in i-Kiosk 100 Plus. | |||||||||
| A: When a person identifies / verifies their identity, a photo of the person will be captured and stored in the terminal for security purposes. This feature does not only provide accuracy but it also gives the administrator the upper hand when dealing with security cases for example in a situation where someone denies or insists that he/she entered a premise at a certain time. | |||||||||
| No Photo | |||||||||
| The terminal will not take any photo | |||||||||
| Photo | |||||||||
| The terminal will take a photo of user once verification process is done and display it on screen. The photo will not be stored into the terminal memory | |||||||||
| Photo & Save | |||||||||
| The terminal will take a photo of user once verification process is done and display it on screen. The photo will be stored into the terminal’s memory | |||||||||
| No Photo & Save | |||||||||
| If there is any unsuccessful verification, the terminal will take a photo of the person and save it into the terminal’s memory | |||||||||
| Q2 : I am using the colored screen terminals and I’m unable to access system menu. | |||||||||
| A: Please use supervisor’s privilege to access into the system menu. You will not be able to access the system menu if you are using enroller or administrator privilege. For black and white screen terminals, If you are not a supervisor, you will not able to see the advanced options and the access options on the menu. | |||||||||
| Q3: When I start up the R2 reader, the LCD screen displays "FP Reader Error" and the timer counts down from 60 to 0. When it reaches zero the R2 restarts itself. | |||||||||
| A: The R2 is a time attendance and access control device series that has its own exit reader, FingerTec R2i, for a complete in/out solution. When the R2 is loaded with the latest R2’s firmware, it will constantly check the status of the R2i to check if it is working as it should be. When the R2 detects that the R2i exit reader has stopped responding, which may be due to a hardware failure, the R2 will activate a buzzer for 60 seconds to alert an administrator. The administrator will then restart the system by resetting the power supply, or just he could just leave the R2 to automatically restart by itself. However, if the R2 is not being used with the R2i exit reader, the R2 will trigger the buzzer off and restart itself often. To prevent this from occurring, you’ll have to change a setting in the Advance Option menu by following the steps below: | |||||||||
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Press Menu > Select Option > Select System Option > Select Advance Option > Select With R2i/Two sensor > Change setting to “N” > Save Settings > Restart the terminal |
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| Q4: How to load or change the advertisement photo in TA100C/AC100C? | |||||||||
| A: For the TA100C, you can only upload the user photo by using the terminal multimedia management from the TCMS V2. For the advertisement pictures, you need to use USB Flash disk to upload the picture. | |||||||||
| To upload the picture: | |||||||||
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| Q5: How to change an alarm setting in TA300? | |||||||||
| A: Please follow the steps below to disable the alarm setting in the TA300. | |||||||||
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| Q6: Currently we are using a TA100 terminal. We have just purchased one TA100C. However when we try to upload the existing fingerprint templates from TA100 to TA100C, the templates do not get uploaded. | |||||||||
| A: The TA100 is using algorithm VX9.0 and TA100C is using algorithm VX10. You will need to change the TA100C algorithm version to VX9.0 before can upload the TA100 fingerprint to the TA100C. Please refer at here for more details on changing the algorithm version. | |||||||||
| Q7: We couldn’t find any device ID setting in the communication menu. Where can we set the device ID? | |||||||||
| A: To configure the color terminal devices ID, press Menu >Comm. > Security > Device ID. | |||||||||
| Q8: The “system broken” message always appears on the LCD. When we press Menu, the “close alarm” message will appear. | |||||||||
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A: Please make sure that the back plate is fixed properly at the back of the terminal. If not, the tamper switch that is positioned at the back of the terminal will loosen up and the "system broken" message will appear on the LCD screen. If you are connecting the device with an alarm system , when the “system broken” message appears, the terminal will trigger the alarm off. To turn off the alarm, press Menu> Close alarm > Yes at the terminal. The “close alarm” message will not appear if the “system broken” message didn’t appear. |
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| Q9: What is the different between mode 1 and mode 2 work code? | |||||||||
| A: Mode 1 Key in work code every time a user verifies fingerprint, keys in password or flashes card at the terminal. Mode 2 |
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| Q10: Why is that every time a user places fingerprint, password or card at the terminal, the terminal requests the work code. How to disable this function? | |||||||||
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A: To disable work code function, press Menu> Option > System option > Advanced option > Work code > No |
