Sending the defective units to FingerTec HQ will only take up a long transit time and upon arrival there will also be a fair amount of repairing time required. The process is overall costly and time consuming. With these tutorial videos, you can collect the spare parts from FingerTec and perform the necessary repairs accordingly. Reducing a huge wait time for your clients is certainly a plus point on your support service.

With direct voice navigation and visual demonstration you will be able to address any hardware related issues concerning R3 in no time at all. There are 5 videos all together to assist your support staff throughout and below are the subjects that they cover;