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(by Mr. Joel Kohn, Managing Director, FingerTec USA) |
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| From its inception in 2000 FingerTec has gained widespread recognition with good reason. People around the globe have come to trust FingerTec for their state of the art technology & service. Their outstanding tech support and prompt response to just about any question that may arise are some of the reasons that have made FingerTec world renowned. That is, however, with the exception of the US. Whatever the barrier, the US market just seemed to stay out of FingerTec’s reach. FingerTec seemed to lose out on majority of the vast American consumer base and, simultaneously, the US market was missing out on such a superior line of biometric products. All this changed with the opening of the FingerTec USA division. We introduced to the American clientele time attendance & door access systems at reasonable rates enabling the average consumer to afford high end, quality biometric products. |
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| Furthermore, we have built Integrations with the most commonly used US payroll services and accounting systems making human resource management so much more simple and efficient. |
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| The most notable stride we have taken is the launching of our intuitive website giving our consumers the option of an easy online shopping experience with the most user friendly features we have implemented. For instance, in order to avoid lengthy phone calls or holding on for available agents, our website offers the option of FingerTec Live Chat with just one click. Wish to speak with one of our agents personally or find it simpler to just click to get product information over placing a phone call? Well, FingerTec USA Live Help is the answer for you. |
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| An online support ticketing system enables our clients to keep track of their tech support questions & answers. By implementing this system we avoid client confusion & frustration that may occur otherwise.
And our latest update to ensure optimum customer satisfaction – through FingerTec USA Technical Forum customers can share their questions, answers and experiences on FingerTec products with one another.
“This easy-to-use tool helps us to better manage our staff while assuring they are duly compensated. With this machine, there's no wiggle room for error” mentioned one of our customers from Total Family Care.
In short, FingerTec USA is continuously striving to provide complete product solutions, optimum tech support, and one of a kind customer service. The result - a vast consumer base that’s growing. |
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