One thing we can never take for granted is our clients and the best way to serve our clients is to be there for them in a time of need. We have hence reduced our email reply time frame from 24 hours to 12 hours to make sure that you get answers to your technical questions the soonest possible. Our technical support team is active every day from 9am to 10pm, living up to its mission of providing a response within a time frame of 12 hours, making things a little bit easier for you, our esteemed clients. 12 hours is the ceiling response time but our team is trained to respond to you in the quickest possible time.
In every technical email that we send to you, there is a respond link “Note: Do you find our reply helpful? Please click Yes or No to help us to serve you better in the future.” to gauge your satisfaction level. It only takes a second but it’ll help us to assess our work. We thank you in advance for your response.
So scratch your head no more for we can now extend our expertise to you if you just share your difficulty with us! Simply email your technical question to us at support@fingertec.com and we’ll save your day. One improvement a day makes serving you better.
