FINGERTEC
Remote Desktop Support


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There are some technical errors that may not be easily simulated by our technical support team due to different operating environments. Anydesk is the solution to this problem!

With Anydesk, our technical support team can securely access your computer remotely to diagnose and resolve issues swiftly.

We can help you through Anydesk to:

• Check and fix settings or software errors in TCMS V2, TCMS V3 , Ingress and others
• Update software to its latest version
• Check firmware configurations of FingerTec devices
• Update firmware of the FingerTec devices for them to perform effectively
How to start ?
STEP 1
 
To access the computer with FingerTec software installed or connected to FingerTec devices, download the Anydesk Remote Desktop Support Tool
STEP 2
 
Contact us on email
STEP 3
 
Run the Anydesk Remote Desktop Support Tool, obtain your Address ID, and send it to the FingerTec Technical Support Team by emailing support@fingertec.com
STEP 4
 
FingerTec Technical Support Team will connect to your computer and fix the problem.
Note: Skip STEP 1 if your computer have been installed with Remote Desktop Support Tool.