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How many resellers you have in Malaysia right now? From which industry are they? |
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We have 50 resellers in Malaysia. They are from IT, OA and Security industries. |
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How do you do reseller selection? Do you do interviews or background checks or you just recruit them as they come? |
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We will do the “survey” at the potential dealer premise. |
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Which products are bestsellers in Malaysia and do you foresee the change in trend or this trend will stay for a period of time? |
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Security door access will have the volume and thus remains the bestseller to date. Well, a wider range of product will be an added advantage, as the market has past the education stage. |
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Excel Systems has done numerous installations of FingerTec, tell me the prominent clients so far you have in Malaysia? |
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There are many, of course but the largest include Matrade, UniAsia and BEMIS. |
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From your experience, what do you think is required from your market for door access and time attendance products? |
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A wider range of product – fast moving economical model to features packed high-end model. |
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What do you like about FingerTec Worldwide? |
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Responsive to market feedback and total commitment to resolve issues – be it technical or sales. |
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What are the major obstacles for you in selling biometrics in the your region? |
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To us, it was the inconsistency in quality. |
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Who are your biggest competitors in Malaysia and what’s your strategy to beat them? |
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Parallel importers. We have to ensure quality products (both software and hardware) and to provide good after sales service to all our clients. |
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What is your plan for FingerTec in 2008? |
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We want to expand our dealer network and to focus on core projects this year. |