(by Mr. Ryan King, Technical Manager, FingerTec USA)
 
At FingerTec, we stress on giving the best service we have and make customer support our utmost priority. Our FingerTec branch in USA, delivers no less.
 
From the moment the end-user receives their biometric terminal in the mail to the installation process, FingerTec USA provides ample support that is needed for its clients, such as the Remote Support function featured on our website. Having a software complication? Simply give the representative the ID and password and he / she will be able to see what is going on and help you every step of the way.

Most FingerTec’s items are packaged as a DIY (Do-It-Yourself) product, but still, we understand that setting up a time attendance system can be tricky. Therefore we try to make this process as smooth and easy as possible. Our support technicians frequently engage on over-the-phone support for the setting up of TCMS V2 as well as for step by step guides on how to enroll fingerprints into the system.
 
Recently, we implemented FingerTec systems in a broadly known food processing company called Alle Processing. Their company is in the industry of processing, selling and distribution of beef, poultry and veal. Due to their factory-like environment, Alle Processing approached us to suggest a system for their work environment. Today, Alle Processing actively uses FingerTec i-Kiosk 100 Plus to monitor time attendance and FingerTec H2i to organize and manage the access of all their 400 workers. The included software, TCMS V2 helps them organize the shift schedules of their employees, while giving only supervisors sole access to their own departments.
 
So far almost all our customers loved our products. Our business here in the United States has grown tremendously and we take great pride in this. More importantly we take pride in what our consumers have to say, and so far we are delighted that many of them express satisfaction with our products.

”I have downloaded and evaluated more than 6 clocking systems – found FingerTec to be one of the least expensive yet one of the most functional. The hardware is great, the software - fantastic (love the Excel interface), and customer and technical support far exceed expectations. Absolutely gets my Top Rating for Time Management,” quoted another one of our clients, Frank of Cross Creek Country Club (Fort Myers, Florida).

 
Any comments or feedbacks please email to editorial@fingertec.com
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