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A Success Story:
Rehab Co &
FingerTec USA |
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| Jeff Offner, CEO of Rehab Co has been using FingerTec USA for three years now. His New York-based rehabilitation company provides highly customized and complex equipment for people with severe disabilities. As the last independent pure complex rehab equipment provider in the five boroughs of New York City, his firm plays a vital role in the treatment of debilitated individuals looking to improve their well-being and quality of life. Having gone through a number of different time and attendance solutions, finding the right system for his company was a tough challenge.
“Previously we used an electronic time clock with manual cards and the problem was that we just didn’t get automatic calculations that were accurate,” Jeff shared. “It was just one thing after another with that clock.” The problem Jeff and his team experienced is the most frequently reported reason for people leaving manual systems - time wasted on card calculations and the inevitable occurrence of human error. |
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| Luckily, what was once an unavoidable part of the time attendance process has by large been improved through the development of modern systems such as Biometric clocks. However, Jeff learnt first-hand that investing in a system within the new fleet of technologically-advanced solutions isn’t a sure-fire guarantee of better performance. Not all software systems are equal and in Jeff’s case, finding the right solution took some trial and error.
“Initially I went to one company and tried to use their software, and it was so bug-ridden, you had to be a programmer to set it up or to make any changes. It was impossible to work with unless you were an IT person and also an HR person.” Jeff’s poor UI experience exemplifies an issue that occurs all too frequently in the classic tale of man vs. machine: the average businessperson looking to implement an effective time attendance solution to better manage their workforce found themselves neck-high in confusing technical language, roadblocks, and complex processing. |
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| According to Joel Kohn, the Director of FingerTec’s North American Division, using new software shouldn’t be a foreign experience for any individual, regardless of experience or expertise. “From the software maker’s perspective, the universal goal should always be to create technology that anyone can understand and operate. A person shouldn’t have to be experienced in technology to use a product that is marketed for businesses, and no one wants to use software that doesn’t allow them to do the things they want with it. No one should have to contend with daily headaches caused by glitchy time attendance systems when their true priority and concern is to run their business.”
After a year-long battle, Jeff finally conceded defeat, moved on and discovered FingerTec, a system that according to Jeff, was uniquely different in many regards. “After I looked over the requirements, Tech Support kindly went over the software and gave me a demo and that was when I realized that was the system for us.” From top to bottom, Jeff felt that FingerTec’s service, product and accountability were light years ahead of the competition.
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| Jeff was all praises for the TCMS V2 software, saying: “I’ve looked at lightweight products that are okay for supporting a two or three five person team, but not for a company our size. Other devices and software just can’t accomplish as much as the TCMS V2 does and FingerTec is arguably miles ahead of everybody else in the industry. The tech support team is one of the best and most helpful technical supports that I have ever encountered, always ready for action and to the point!”
FingerTec USA’s support team are comprised of highly-trained specialists that are available to offer remote assistance over the phone or through live chatting to provide service and assistance to clients year-round, a feature Jeff regularly uses. “Recently there was an issue with my weekly timesheets and I contacted support about the issue and my technician went and fixed it,” Jeff recounted. “It was great, he just came right in and fixed everything, showed me every step of the way and the issue was resolved. He said their technical team has been working on this for their master fix in the next release and I really appreciated that.” |
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| Not only does Jeff appreciate the excellent support service provided by FingerTec, the clocks themselves have benefitted him in a variety of ways. FingerTec’s powerful biometric clocks come equipped with fingerprint readers that compute fingerprints using algorithms, and Director Kohn says this technology helped set them apart. “To offer the complete package, we’re looking to raise industry standards for time attendance solutions,” states Kohn. “Having the right combination of service and a unique technology is the key to our brand’s growing success. Many employees worry that their fingerprints will be uploaded to an invasive system where their privacy will be compromised, however at FingerTec, that isn’t the case at all because we use algorithms to process their fingerprints.” According to Jeff, implementing FingerTec’s clocks within his business quickly gave him new tools. “By investing in FingerTec, I was able to eliminate buddy punching using the biometric reader and also speed up the payroll process through automatic time calculations,” Jeff shared. “Its reporting capability is truly excellent as it shows attendance/lateness trends and we now have a full electronic history of clocking and attendance for legal purposes or to solve employee disputes over their time and attendance records.” FingerTec’s ability to offer clients the technology of a powerful enterprise with the personalized support of a mom-and-pop shop is what Jeff appreciates the most. “When you call in to FingerTec USA, you’re not left on hold” Jeff remarked. “FingerTec USA is a very user-friendly company and when I call and ask about something they say we can’t do that now but we’ll put it on the list. I’d rather have the truth than the answer I want to hear. FingerTec USA an extremely reliable and reputable company and we are glad to have discovered a comprehensive and effective solution that satisfies all our company needs.”
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