| FingerTec has been in the market since the beginning of the millennium and has since launched various models to the worldwide market. Now, it is time for us to address product End-of-Life (EOL) issue which affecting our dealer networks and how they support their clients in the market having the end-of-life products.
End of Product Life Cycle is a process that guides the final business operations |
| End of Product Life Cycle is a process that guides the final business operations associated with the product life cycle. The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported. |
| Few of our products, for various reasons,are chosen to go through the end-of-life cycle. However, advancement of technology in the line of products make the earlier batches of models have different set of parts and software support as compared to the later ones. While the earlier products could be working properly, there will be time when they require support. With that notion in mind, FingerTec has implemented FingerTec’s end-of-life (EOL) policy to assist customers with managing their end-of-life transition. At the same time, this policy will help them understand the role that FingerTec will be playing in helping to migrate to alternative platforms and technology. |
| The FingerTec End of Life Policy only applies to products announced under the EOL Policy after March 1st 2011. The Policy does not apply to products prior to this announcement. A few products as listed in here are not announced under the EOL Policy but are still being used by our clients, please contact info@fingertec.com for a proposed solution. |
| General Guidelines: |
| 1. |
FingerTec will provide a 6 months’ notice of the affected product's end-of-sale date and/or the last day when the affected product can be ordered. End-of-sale date is the last date to order the product through FingerTec point-of-sale mechanisms. Once we have reached the end-of-sale date, the product is no longer for sale. We will feature this notice on the FingerTec.com site at here and kindly access this site to obtain information about the end-of-life cycle of FingerTec product line. You can also subscribe to FingerTec’s newsletter to receive the latest updates and notifications. |
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| 2. |
FingerTec will provide Email and Remote Technical Support for products under EOL list for seven days a week, for a period of 5 years from the end-of-sale date announced, for hardware and its operating system software issues. |
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| 3. |
Spare or replacement parts for product hardware under the EOL list will be made available for a period of 5 years from the end-of-sale date. For the first 2 years, selected spare parts are warranted under FingerTec warranty policy and the parts will be made available for the next 3 years after. We will provide spares and replacement parts in accordance with our Warranty process. |
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| 4. |
Software support for products under the EOL list will be as follows: |
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| a. |
For the 1st year following the end-of-sale date, FingerTec will provide bug fixes, maintenance releases, work arounds, or patches for critical bugs reported via email at support@fingertec.com or via Team Viewer. |
| b. |
After that 1st year, FingerTec’s operating system software that runs on FingerTec hardware Application software (FingerTec Firmware) and FingerTec software that requires the presence of some non-FingerTec operating system software, FingerTec will provide bug fixes, maintenance releases, workarounds or patches for a period of 2 years for operating system software. Bear in mind that it may be necessary to use software upgrade releases to correct a reported problem. |
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